ESM Implementation Services

Cherwell Service Management – Cherwell Asset Management – Integrations Services – Migration Services Operations Management for MSP’s and SSO’s

Cherwell Service Management Implementation Services

Make the Move to Modern, Agile Enterprise Service Delivery Model

It’s one thing to have a world-class platform like Cherwell CSM, it’s another to have a world-class partner to assist with the implementation. T4S Partners is just such a premier Cherwell professional services partner. T4S Partners has provided professional services for a long list of Fortune 500 clients. Our mastery of ESM/ITSM/CMDB technology, industry best practices, process integration, and our implementation approach greatly benefit our clients who look to us to successfully move their visions from concept to reality. We help our clients become more self-sufficient and take their future projects to new levels.

T4S leverages its Proactive Service ManagementSM Methodology (PSMSM) to ensure consistent results and that expectations are exceeded. Put simply, T4S’ PSMSM involves completing development, testing, and requirements refinement all in one step but broken up into multiple mini-projects or phases that roll into one larger project as an end goal. PSM focuses on end-user input and the ability to remain flexible during the requirements and build stages as opposed to producing a solution in a fixed and static manner.

Your IT and other service delivery teams, like many others, are at an inflection point. Do you continue struggling to keep up with escalating ticket volumes and the constant changes introduced into the environment? Or do you embrace a new service management paradigm that helps you get out in front of the change, so you can focus on higher-value activities that drive operational efficiency, digital transformation, and—ultimately—business growth?

Cherwell Asset Management Implementation Services

Gain visibility and control over your IT Investments

If your organization is like most, it’s a struggle to keep tabs on all physical, financial, and contractual details relating to your hardware and software investments. The ever-changing technology landscape—including BYOD, cloud and virtualized environments, and the explosion of specialized apps and services to support virtually every conceivable business need—only complicates matters. Managing the costs, risks, and opportunities associated with your IT assets requires centralized visibility and control of those assets.

Cherwell Asset Management (CAM) is an IT asset management (ITAM) solution designed for organizations seeking improved governance over their hardware and software investments. By integrating data related to hardware and software inventory, application usage, contracts and entitlements, and life cycle status, you can track and manage your IT investments from purchase to retirement—and abandon Excel spreadsheets once and for all. Cherwell Asset Management integrates seamlessly with Cherwell® Service Management, populating the Cherwell configuration management database (CMDB) with IT asset data, and providing service desk staff with the information needed for effective Incident, Problem, and Change Management.

Key Software Asset Management Capabilities

T4S Partners can help you accelerate IT responsiveness, ensure business continuity, and keep employees engaged and productive–no matter where they’re working.

Cherwell Integration Services

Extending Cherwell into the enterprise with integration services

Increasingly customers want to integrate Cherwell Service Management with enterprise system monitoring applications, call centers, asset management, cloud automation, DevOps, ERP systems, and the ITSM systems of their customers, providers, or even internal departments.

We design and develop integration solutions that best systems fit the needs, budget, and timeline of a company. Our aim is to go beyond one-off point-to-point integrations and instead deliver integration solutions that can be built upon and extended over time.

Our proven design and development practices bring together not just Cherwell integration experience, but many years of enterprise-class integrations. With T4S, you can significantly expand the power of your investment in Cherwell to enable new levels of Process Automation, Work Orchestration, and Data Synchronization.

Going far beyond the common integration capabilities from CSM and the mApp Exchange, we apply a broad set of tools and platforms to build integration solutions quickly and efficiently. We are experts in integration from Cherwell as well as into Cherwell from other systems. We leverage existing integration support within your enterprise, as well as deliver futureproof solutions through our partnerships with Jitterbit, Microsoft, Docker, and others.

At T4S Partners we use the tools appropriate to the need, leveraging the most cost-effective technology for the scale and complexity of the solution. For highly scalable and extensible solutions, our preferred integration platform is Jitterbit’s Harmony, recognized by Gartner as the leading low-code Integration Platform-as-a-Service (IPaaS). We also utilize our Open Source Integration Fabric framework, which supports rapid integration to the Cherwell REST API for solutions that need to go beyond the standard Cherwell REST APIs.

ITSM Migration Services

Fast track service to transition off legacy service management systems

The most important step in this transition process is your commitment to change. Our technology and services are world-class and our methodology is proven. Your commitment involves time to participate in the workshops defined below, authority to make decisions, and empowerment to drive change for your business. At T4S we have the playbook and the experts to help lead you through this Change Process.

Part One – T4S Innovation Workshop.

From a process standpoint, T4S methodology uses our innovation workshop process, guided facilitation techniques, and proprietary templates to capture the current state processes for your major Service Management processes while demonstrating the comprehensive features and functionality of the Cherwell Service Management (CSM) platform.

Service Management Process

• Incident Management
• Service Requests
• Change Management
• Knowledge Management
• Event Management
• Release and Deployment Management

Our workshop exercise delivers the transition team with the gap analysis information that provides the basis for the CSM configuration. These structured workshops combined with our proprietary templates allow T4S Consultants to quickly gather and assess the needs (requirements) for the new Cherwell implementation. With this information in hand, we can quickly analyze, confirm, and produce an actionable and most importantly an affordable Transition Plan.

Part Two – the T4S Migration Fabric

Often, the data conversion process is the biggest impediment to transition to a new system. To address this, T4S has developed a data migration tool and process that takes the complexity out of the process and expedites the master data conversion process. Whether you are converting from a legacy BMC or a costly ServiceNow platform, the T4S migration fabric can integrate with your system, extract the necessary data, make any necessary transformations, and then load the data into your Cherwell Service Management environment.

Master Data Converted

• Configuration Items
• Customers
• Service Catalog Items

Our integration experts will work closely with your technical teams to access and convert the data from your current Service Management system. Special care and attention are given to any sensitive data (HIPPA, PCI, etc.) and Cherwell has specific solutions for those needing data encryption services for your new environment.

Enterprise Service Operations for MSP’s and Shared Services Organizations

The new release of T4S Partners SureService ESO 2.0℠ (Enterprise Service Operations) line of IT Service Management software and services, built on Cherwell’s Service Management solution, provides Managed Service Providers (MSP’s) with specific pre-built extensions that offer improved performance, tighter integrations to corporate systems, process automation and a process-centric approach to improving support and service operations, both internally and externally facing. SureService ESO 2.0 is also built to support the needs of organizations that require a Shared Services structure, such as University Systems, State Governments, and Large Commercial Enterprises.

SureService ESO 2.0 offers MSP’s a secure, multi-tenant capable platform that provides capabilities for continuous service improvement, service assurance, and automation for MSP operations on both sides of the ledger – internal operations, processes, and assets, and revenue-generating services enablement for customers.

Benefits To MSPs And Your Clients Include:

• Easy to customize and configure. SureService ESO 2.0 can be easily customized and configured—by virtually anyone on the IT team—to rapidly meet new and evolving customer needs.

• Simple and straightforward licensing. Provide eleven ITIL®-certified processes out-of-the-box, a modern and intuitive IT self-service portal, powerful reporting and dashboards, and access via all standard clients. No application, server, or end-user fees.

• Choice in licensing and deployment models. Do business the way you want with a flexible licensing subscription model and deployment models (on-premises, SaaS, or hosted via a third party—including Microsoft® Azure or Amazon® Web Services® public cloud infrastructure).

• Multi-tenancy. Enjoy a wide range of multi-tenant delivery options for the MSP environment with varying degrees of increasing functionality (individual customer configuration, uniqueness, and data segregation) and security for each tenant.

• Extendable workflow and automation engine. Design, build and automate workflow processes with a drag-and-drop, WYSIWYG development environment—at no additional charge.

• Bi-directional REST API and web services integration with existing IT operations management (ITOM) solutions. Deliver easy integration with the world’s foremost ITOM solutions including Microsoft System Center Operations Manager and VMWare® vSphere®.

User Training

As you prepare to transition into production, it will be critical that your staff understand how to effectively use your new Cherwell system. T4S SureService includes targeted training for your key delivery staff using a Train-the-Trainer approach to help your team quickly scale training through your organization. T4S will demonstrate best practices for using your new Cherwell system through targeted scenarios and demonstrate proper use of the features listed above.

Our Value

With SureService ESO 2.0, T4S Partners has packaged the process approach along with software and services necessary to quickly drive organizational benefits leveraging a multi-phase approach to help companies across multiple industries optimize their internal support operations.