Parkview Health is a community-based healthcare organization built on eight-hospital facilities and a broad physician network across the Midwestern United States. With nearly a million residents to serve across Indiana and Ohio and 8,700 employees in its system, Parkview had substantial IT resources to manage its population health delivery goals.
Like many healthcare organizations with so many assets to coordinate, Parkview struggled with its IT management. They spent years working with a cumbersome legacy IT Service Management (ITSM) system that provided few metrics or data extraction capabilities, which severely limited their ability to deliver on key business requirements at the organizational and strategy levels.
Fortunately, Parkview found a valuable partner in Cherwell Solutions, a cutting-edge provider of ITSM tools that revolutionized Parkview’s aging IT infrastructure in record time.
From Muddled Management to Full Data Transparency
Parkview coordinated with Cherwell to implement the Cherwell Service Management solution, a modern ITSM solution with powerful features and dashboards that upgraded Parkview’s processes in several key ways:
- Full visibility into metrics with custom dashboards and on-demand reporting tools.
- Upgraded change management processes featuring automated approvals.
- Better flexibility for responding to compliance and audit requirements.
Notably, Cherwell was able to deploy a functional system in fewer than 24 hours—and full, live implementation within 90 days. This provided Parkview with an accelerated digital transformation that enabled them to quickly extract meaningful data from its systems and crucial metrics to help them deliver on its healthcare IT goals.
The T4S Take: There’s No Profitability Without Visibility
Parkview’s legacy ITSM limited its business processes in many ways, but perhaps the most detrimental of these was its lack of data transparency and metric visibility.
As the saying goes, if you can’t track what’s important, you make important what you can track. Particularly for large, data-driven organizations in healthcare, long-term business profitability relies on having full access to the metrics that matter. Cherwell’s solutions helped Parkview achieve this visibility and get a grip on its business intelligence goals, all with a lightning-quick implementation that any company would be proud of.
Of course, data visibility was just one part of what Parkview was able to achieve with its Cherwell Service Management implementation. We can’t ignore the wealth of functionality that Parkview was able to implement across customer self-service portals, Incident Management, Change Management, and Knowledge Management processes.
Taken together, Parkview leveraged these solutions to kickstart its digital transformation in a variety of ways, and its processes are still improving to this day.
Questions to Ask for Your Company’s Digital Transformation Goals:
As Parkview’s story shows, companies can access valuable IT management solutions and transformative technologies in a faster timeframe than they may realize. But before jumping in, start the process by reviewing these essential questions:
- Which strategic objectives is your company failing to achieve because of an outdated or inefficient IT management system?
- How can your customers be better served by new processes, portals, or technologies that your system currently lacks?
- Do you have complete visibility into key business metrics and processes that determine future strategic decisions?
- In what timeframe can your company deploy new solutions, and how early should you start planning?
Parkview’s Cherwell implementation was done quickly and efficiently, and there’s no reason why your company can’t achieve the same results—provided you have the right service partner behind you!
Get the full rundown on Parkview Health’s Cherwell implementation here.