Benchmarking your Service Desk performance against your peers and competition will help you identify targeted actions to improve it, making it more efficient, productive, cost-effective, and competitive.
Many Service Desks struggle to show the real value they provide, especially to senior leadership. As a result, leads to challenges to increase investment in the team. Our Service Desk Assessment helps you build a clear business plan detailing costs for improvements and opportunities for savings.
T4S Partners has experts that will lead you through a comprehensive assessment, helping you align with best practices and identify opportunities for improvement and savings.
Benefits of A Service Desk Assessment
The T4S Partners Service Desk assessment, along with our ITIL Baseline Assessment, will enable you to create a stronger ITSM program and increased effectiveness by:
- Identifying gaps in governance, improving leadership, and management alignment within IT processes.
- Analyze processes, bottlenecks, and root causes of poor performance.
- Reduce IT risks and exposures.
- Identify training opportunities.
- Improve collaboration, resource optimization, policy and strategy, process and procedures, staff and customer satisfaction, and improve overall performance.
These are just the start. Our partner Ivanti outlines even more benefits of improving your Service Desk on their blog.