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Things to Consider When Replacing Your ITSM Tool

T4S Partners/Cherwell (acquired by Ivanti) Joint Webinar

Wednesday, April 28th 12:00 PM MST.

Many organizations have invested in ITSM software with the goal of modernizing IT operations, improving productivity, and in the process, enhancing overall experience for employees. Years later those same organizations are now asking themselves, have I achieved those goals? In a recent survey of US-based companies 85% will be switching, upgrading, or transitioning from prior ITSM systems in the next three years. Is the value delivered worth the high price? It’s these questions that have dominated discussions within many organizations today.

Join T4S Partners and Cherwell (acquired by Ivanti) for this thought leadership webinar where we will discuss why companies making the change fall into one of three categories.

  • Organizations that have outgrown their initial ITSM system
  • Legacy ITSM systems are hard to maintain and lack modern extensibility
  • Organizations on platforms that are not affordable (typically where annual license fees and staffing have exceeded the original value)

What category does your company fall into? Register now as we share how other organizations have successfully made the switch and showcase Cherwell’s 10.0 industry leading ITSM.  All attendees will receive a “free business value assessment” which provides visibility into the functionality and process improvements available to your organization, as well as the financial benefits of transitioning from your current solution.

Speakers:

Bert Lasley

Managing Partner// COO T4S Partners

Bert LasleyBert is a founder and Managing Partner of T4S Partners. As COO, Bert is responsible for emerging technologies and overseeing customer support and internal operations. Bert has a broad background across the Infrastructure, Application and Data Technology domains. He comes to T4S with an extensive leadership background and more than 25 years of experience in the consulting and IT services industry.

 

 

Mike McMullen

Solution Architect // Cherwell – Ivanti

Mike McMullen/CherwellMike McMullen is a Solution Architect with Cherwell – Ivanti Software and a seasoned IT Professional. He is an ITIL v3 Expert and Certified Process Design Engineer who has consulted on and implemented many ITIL based ITSM implementations throughout his career. His passion is helping IT departments become successful, bringing 20+ years of experience to the task.

 

 

Michael Keelan

Webcast Moderator  // Director of Managed & Support Services // T4S Partners

Michael is the Director of Managed and Support Services for T4S Partners, Inc. He is an ITOM, ITSM and Best Practice expert with a successful track record and 20 years’ experience spanning global corporate management, leading geographically dispersed teams, strategy, business development, project management, and operations, mentoring and implementing ITSM solutions and Best Practices. ​Michael’s certifications include ITIL V4 (Information Technology Infrastructure Library), HDI-SCM (Help Desk Institute Service Center Manager), and Lean Six-Sigma.