T4S Partners’ MSP Portal keeps engineers, service delivery managers, and customers on the same page.
For MSP’s seeking revenue assurance, contract profitability/compliance and an improved customer experience, the Unified Customer Portal:
- Is a web/mobile solution that readily integrates across the complex MSP operational systems landscape
- That provides key roles within the MSP and their customers with real-time insights in a streamlined user experience
“It is difficult to manage my customer relationships using spreadsheets but our internal systems don’t talk to each other”
“We spend too much time managing our MSP to ensure services are delivered per the SLAs”
“I’d like to get ahead of my customer to offer value-added services at the right time”
“We just acquired another MSP and doubled the number of systems of record”
“We discovered after 12 months that we under-billed our customer and now have no recourse”
The knowledge gap between your engineers and your customers is a real problem.
The Unified Customer Portal gets everyone on the same page
Key Features:
- Visualize across many operational systems
- Gather insights into key financial and technical metrics
- Use pre-packaged standard APIs to industry-standard operational systems
- Tailor customer and engineer views
- Report on Monthly and Quarterly metrics for engineers
What would you stand to gain from knowing everyone has the same operational view?
Let’s talk about how our Unified Customer Portal can help you improve revenue assurance, customer satisfaction and contract compliance.