Supercharge Atlassian Jira Service Management by automating fixes directly on user devices.
T4S Partners has partnered with 1E to bring DEX to JSM, including real-time device diagnosis and repair for Service Agents
- Integrate Digital Employee Experience (DEX) with JSM
- Enable your agents to fix PC problems in real-time from JSM
- Diagnose and automatically fix device configuration problems
- Get a complete, up-to-date picture of device usage and performance
How it Helps
Service desks need to meet the needs of an increasingly hybrid workforce. 1E for JSM Service Desk Automation supercharges Atlassian Jira Service Management service desks with last-mile, real-time automation. With fully automated self-service and self-healing, you can automate fixes directly on user devices or apply fixes before the first ticket. This will lower costs, resolve issues faster, and increase user happiness.
What you get
In addition to the real-time integration with JSM, you get the full 1E Platform, which helps IT teams improve end-user experience, tighten security, reduce costs, and evolve IT Operations from cost center to strategic enabler. The 1E platform also offers:
- 1E for Visibility, Control, and Compliance of mobile devices
- 1E for Digital Experience (DEX) Observability
- 1E for Patch Management
- 1E for Endpoint Troubleshooting
- And many more endpoint device management features
Watch our
Webinar
Elevating ITSM with Atlassian and 1E: Boost First Call Resolution and Accelerate Mean Time to Repair
T4S Partners and 1E provided an insightful webinar designed for Atlassian customers and anyone interested in enhancing their IT Service Management (ITSM) capabilities.
In this session, we explored how combining 1E’s real-time digital employee experience solution with Atlassian’s platform can significantly improve your ITSM performance by increasing First Call Resolution (FCR) and reducing Mean Time to Repair (MTTR). What You Will Learn:
- Strategies to Boost First Call Resolution (FCR)
- Accelerating Mean Time to Repair (MTTR) • Real-time device troubleshooting and resolution (Demo)
- Best Practices and Case Studies
Here’s your chance to learn from industry leaders and discover how you can elevate your ITSM practices with the powerful combination of Atlassian and 1E.
Get a Demo scheduled
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