ESM Managed Support Services

Get More Value from Your ITSM Cherwell Solution

Now that your Cherwell Service Management implementation is up and running, you may find the need to augment your existing staff by leveraging expert support services to extend your CSM environment. With T4S Support Services for Cherwell, you can feel secure that you have skilled resources readily available to provide the Cherwell support you need at a predictable cost level. T4S Support Services for Cherwell is a subscription-based service where you can purchase a set number of Cherwell Certified Engineer support hours, then use them over time to augment your in-house expertise.

Maintenance Activities and Platform Enhancements

T4S Support Services for Cherwell combines Cherwell’s out-of-the-box capabilities with our best practice configuration templates and delivery processes to keep your CSM environment working properly. Our experts can help with both ongoing daily administration activities as well as additions to the newly implemented CSM platform.

Our Maintenance Activities include:

• System Backup and Restore	• Server Management
• Manage System Logs/Files	• Automation Processes
• Manage System Indexes	• Email monitoring
• User Account Management	• Performance Management
• Manage Scheduled Jobs	• Security | Event Management

Our Platform Enhancement services include:

• Service Catalog Items	• Integration with Third Party Applications
• Core product configuration changes	• Configuration Items, CMDB integration
• Incident, Request, Problem, Change	• Validation and lookup tables
• Knowledge Management	• Customized Documentation & User Training
• Notifications, Escalations, Workflow	• mApp Design & Development
• Dashboards and Reporting	• Application Upgrades
• End User Portal Design	• Go Live & Upgrade Support

Above are representative lists of “Maintenance Activities and Platform Enhancements” that are performed from the T4S Delivery Center located in the heart of the Denver Technology Center.