Now that your ESM implementation is running, you may need to augment your existing staff by leveraging expert support services to extend your ESM environment.

With T4S Support Services for Cherwell, you can feel secure that you have skilled resources readily available to provide the ESM system support you need at a predictable cost level. T4S Support Services for ESM solutions and platforms is a subscription-based service where you can purchase a set number of Cherwell Certified Engineer support hours, then use them over time to augment your in-house expertise.

Maintenance Activities and Platform Enhancements

T4S Support Services for Cherwell combines our supported platforms’ out-of-the-box capabilities with our best practice configuration templates and delivery processes to keep your ESM environment working properly. Our experts can help with ongoing daily administration activities and additions to the newly implemented or improved ESM platform.

Our Maintenance Activities include the following:

• Backup and Restore	• Server/Service Management
• Manage System Logs/Files	• Automation Processes
• Manage Master & Configuration Data	• Email monitoring
• User Account Management	• Performance Management
• Manage Scheduled Jobs	• Security | Event Management

Our Platform Enhancement services include the following:

• Service Catalog Items	• Integration with Third Party Applications
• Core product configuration changes	• Configuration Items, CMDB integration
• Incident, Request, Problem, Change	• Validation and lookup tables
• Knowledge Management	• Customized Documentation & User Training
• Notifications, Escalations, Workflow	• App and Extension Design & Development
• Dashboards and Reporting	• Application Upgrades
• End User Portal Design	• Go Live & Upgrade Support

Above are representative lists of “Maintenance Activities and Platform Enhancements” performed from the T4S Delivery Center in the heart of the Denver Technology Center.