Get More Value from Your Ivanti Neurons for ITSM or ITSM Cherwell Solution
Now that your Ivanti Neurons for ITSM or Cherwell Service Management implementation is up and running, you may find the need to augment your existing staff by leveraging expert support services to extend your ITSM or CSM environment. With T4S Support Services for Ivanti and Cherwell, you can feel secure that you have skilled resources readily available to provide the Ivanti or Cherwell support you need at a predictable cost level. T4S Support Services for Ivanti or Cherwell is a subscription-based service where you can purchase a set number of Certified Ivanti Consultants and/or Cherwell Certified Engineer support hours, then use them over time to augment your in-house expertise.
Maintenance Activities and Platform Enhancements
T4S Support Services for Ivanti and Cherwell combines Ivanti or Cherwell’s out-of-the-box capabilities with our best practice configuration templates and delivery processes to keep your ITSM or CSM environment working properly. Our experts can help with both ongoing daily administration activities as well as additions to the newly implemented ITSM or CSM platform.
Our Maintenance Activities include:
|• System Backup and Restore||• Server Management|
|• Manage System Logs/Files||• Automation Processes|
|• Manage System Indexes||• Email monitoring|
|• User Account Management||• Performance Management|
|• Manage Scheduled Jobs||• Security | Event Management|
Our Platform Enhancement services include:
|• Service Catalog Items||• Integration with Third Party Applications|
|• Core product configuration changes||• Configuration Items, CMDB integration|
|• Incident, Request, Problem, Change||• Validation and lookup tables|
|• Knowledge Management||• Customized Documentation & User Training|
|• Notifications, Escalations, Workflow||• mApp Design & Development|
|• Dashboards and Reporting||• Application Upgrades|
|• End User Portal Design||• Go Live & Upgrade Support|
T4S Partners is here to help you with your enterprise service management support needs.