Fast track service to transition off legacy service management systems The most important step in this transition process is your commitment to change. Our technology and services are world-class and our methodology is proven. Your commitment involves time to participate in the workshops defined below, authority to make decisions, and empowerment to drive change for …
Fast track service to transition off legacy service management systems
Part One – T4S Innovation Workshop.
From a process standpoint, T4S methodology uses our innovation workshop process, guided facilitation techniques, and proprietary templates to capture the current state processes for your major Service Management processes while demonstrating the comprehensive features and functionality of the Cherwell Service Management (CSM) platform.
Service Management Process
- Incident Management
- Service Requests
- Problem Management
- Change Management
- Knowledge Management
- Event Management
- Release and Deployment Management
Our workshop exercise delivers the transition team with the gap analysis information that provides the basis for the CSM configuration. These structured workshops combined with our proprietary templates allow T4S Consultants to quickly gather and assess the needs (requirements) for the new Cherwell implementation. With this information in hand, we can quickly analyze, confirm, and produce an actionable and most importantly an affordable Transition Plan.
Increasingly customers want to integrate Cherwell Service Management with enterprise system monitoring applications, call centers, asset management, cloud automation, DevOps, ERP systems, and the ITSM systems of their customers, providers, or even internal departments.
Part Two – the T4S Migration Fabric
Often, the data conversion process is the biggest impediment to transition to a new system. To address this, T4S has developed a data migration tool and process that takes the complexity out of the process and expedites the master data conversion process. Whether you are converting from a legacy BMC or a costly ServiceNow platform, the T4S migration fabric can integrate with your system, extract the necessary data, make any necessary transformations, and then load the data into your Cherwell Service Management environment.
Master Data Converted
- Configuration Items
- Customers
- Service Catalog Items
Our integration experts will work closely with your technical teams to access and convert the data from your current Service Management system. Special care and attention are given to any sensitive data (HIPPA, PCI, etc.) and Cherwell has specific solutions for those needing data encryption services for your new environment.
