Do you need to update and reconfigure your ITSM or ESM system, but don’t want to hire more staff to provide IT & ESM application support? Do you need to add more capabilities to your ESM implementation, but can’t invest in dedicated development resources? You need to augment your staff with skilled resources that have deep experience in managing, configuring, and even extending ESM systems.
T4S IT & ESM Application Support Services
Whether you only need some help part-time or need a full-time team to support your Service Management applications, we can provide you with the resources you need to help you keep those applications operating at their best.
The T4S Managed Services team has the operational know-how to keep your system up-to-date, including updating your service catalog, managing users, handling updates, and other daily maintenance & administration.
Our experts can also help your team deliver extensions, enhancements, dashboards, portal pages, or reports to support your new service initiatives. We can help with integrating your other systems into your ticketing system, provide knowledge transfer, train your staff on new features, or simply provide best practices mentoring.
We provide support for multiple ESM & ITSM platforms including Ivanti Neurons for ITSM and Cherwell.
Our Platform Enhancement Services include:
- Service Catalog Management
- Core product configuration changes
- Extending Incident, Request, and other objects
- Knowledge Management
- Reconfiguring Notification, Escalation, Workflow
- End-User Portal Design
- Integration with external applications
- Update validations & lookup tables
- Custom documentation & user training
- Design & development of system extensions (e.g. packages, mApp)
- Application updates
- Go Live & Upgrade support