Are you an MSP or run a Shared Services organization that needs a single ESM System across all your customers? Then you need ESM for Managed Service Providers and Shared Services. ESM for MSP includes support for many customers, each with its own set of configuration items, users, and SLAs.
T4S’ ESM for Managed Service Providers Solution
We have extended several ESM platforms to provide rich data and process support for MSPs. On top of that, we help you implement proven practices that drive the maximum value for both you and your customers. Our solution incorporates multi-tenancy support, integration into customers’ internal systems, and process automation. We also support cross-customer resource management and revenue tracking capabilities to help you increase the efficiency and profitability of your MSP services.
Beyond MSPs, larger organizations that have Shared Services can also benefit from these capabilities. We have delivered our ESM for MSP solution to university systems, state governments, and large commercial enterprises.