Support All Your Customers From a Single ESM System
Are you an MSP or run a Shared Services organization that needs a single ESM System across all your customers? Then you need ESM for Managed Service Providers and Shared Services. ESM for MSP includes support for many customers, each with its own set of configuration items, users, and SLAs.
T4S’ ESM for Managed Service Providers Solution
We have extended several ESM platforms to provide rich data and process support for MSPs. On top of that, we help you implement proven practices that drive the maximum value for both you and your customers. Our solution incorporates multi-tenancy support, integration into customers’ internal systems, and process automation. We also support cross-customer resource management and revenue tracking capabilities to help you increase the efficiency and profitability of your MSP services.
Beyond MSPs, larger organizations that have Shared Services can also benefit from these capabilities. We have delivered our ESM for MSP solution to university systems, state governments, and large commercial enterprises.
Benefits to MSPs and MSP customers
Easy to customize and configure. Easily customize and configure the solution—by virtually anyone on the IT team—to rapidly meet new and evolving customer needs.
Simple and flexible licensing. We provide thirteen ITIL®-certified processes out-of-the-box, a modern and intuitive IT self-service portal, powerful reporting and dashboards, and access via all standard clients.
Integrate with Customer Systems. For your large customers, integrate the solution with your customers’ ITSM systems to enable e-bonding, which enables your tickets to be shared and tracked without having to use the customers’ systems directly.
Multi-tenancy. Enjoy a wide range of multi-tenant delivery options for the MSP environment with varying degrees of increasing functionality (individual customer configuration, uniqueness, and data segregation) and security for each tenant.
Extendable workflow and automation engine. Design, build and automate workflow processes with a drag-and-drop, WYSIWYG development environment—at no additional charge.
Quickly Add New Capabilities. Our solution is built for adding new advanced capabilities quickly, including Digital Service Agents, Remote Support Access, and DevOps support.
Bi-directional REST API. Integrate the solution with your existing IT operations management (ITOM) solutions. Deliver easy integration with the world’s foremost ITOM solutions and system monitoring tools.