This whitepaper explores the growing need for IT leaders to adapt their ITSM systems in response to rapid technological advancements and economic uncertainty. It highlights the benefits of integrating Jira Service Management with other ITSM tools, including reduced license costs, increased automation, enhanced connectivity between critical applications, and improved employee productivity. The handbook provides insights into successful integration strategies and offers implementation options to help IT leaders effectively plan their integration journey. 

Balancing multiple ITSM systems

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