Now that your ESM implementation is running, you may need to augment your existing staff by leveraging our experts in ESM Managed services.

With ESM Managed Services, you can feel secure that skilled resources are readily available to provide the support you need at a predictable cost. T4S Support Services for ESM solutions is a subscription-based service where you can purchase certified platform support hours to augment your in-house expertise over time.

Maintenance Activities and Platform Enhancements

Our ESM and ITSM Managed Services combine out-of-the-box platform capabilities with our best practice configuration templates and delivery processes to keep your ESM environment working correctly. T4S Partners experts can help with ongoing daily administration activities and additions to the newly implemented or improved ESM platform.

Our Maintenance Activities include the following:

• Backup and Restore	• Server/Service Management
• Manage System Logs/Files	• Automation Processes
• Manage Master & Configuration Data	• Email monitoring
• User Account Management	• Performance Management
• Manage Scheduled Jobs	• Security | Event Management

Our Platform Enhancement services include the following:

• Service Catalog Items	• Integration with Third Party Applications
• Core product configuration changes	• Configuration Items, CMDB integration
• Incident, Request, Problem, Change	• Validation and lookup tables
• Knowledge Management	• Customized Documentation & User Training
• Notifications, Escalations, Workflow	• App and Extension Design & Development
• Dashboards and Reporting	• Application Upgrades
• End User Portal Design	• Go Live & Upgrade Support

Above are representative lists of “Maintenance Activities and Platform Enhancements” performed from the T4S Delivery Center. We will work with you to tailor our ESM Managed Services to your needs.