T4S Partners has partnered with Magic Software to bring Facilities and Field Service Management to Atlassian Jira Service Management.

This solution enables streamlining routine tasks such as work order updates, asset tracking, and preventive maintenance, enhancing the efficacy of facilities management processes.

• Integrate Fully Mobile Facilities and Field Service Management (FSM) with JSM
• Improve efficiency by tracking time and location of each technician
• Use mobile features, including GPS, camera, offline, and push notifications
• Modern mobile user interface for managing technicians and work orders

Overview

Maximize your facilities and field service management capabilities with innovative software that boosts productivity and increases customer satisfaction. Automate data for everyday tasks and access all facilities & field service management data in one place, empowering you to make informed decisions and ensure planned and reactive maintenance is completed on time, to budget, and is compliant. T4S + Magic’s High Velocity Facilities & Field Service Management App for JSM brings transparency and efficiency to every facility management project in your organization and empowers your employees to be more effective and productive. Armed with this comprehensive information, take full control to track current projects, create updates based on maintenance requests, and seamlessly track work orders in real-time, staying ahead of the curve in work order management.

• Streamline work orders – automate, monitor, and track work orders from a centralized dashboard – easily create, enable access, and assign to staff
• Parts management – track availability and location of parts
• Customized Dashboards with optimized data display, prioritizing the most relevant information for each role or persona
• Geolocation and routing – enhance route optimization; improve the efficiency of service technicians
• Task List – assign, automate, and manage task list for field workers efficiently
• Utilize user personas with tailored dashboards and functionality for each class of user
• Work offline when connectivity is not available
• Use push notifications for real-time alerts and updates
• Automatically track time spent on each work order and the real-time location of each technician
• Comprehensive support for all modern iOS and Android devices, including phones and tablets
• Fully customizable to support your organization’s workflows
• Leverage device camera – scan bar codes, take pictures, scan and upload documents