ESM is a proven method to efficiently manage and deliver IT and other key organizational services. The planning process is key to success.
Companies considering a move to next-gen ESM and ITSM solutions often struggle with the planning process. How to make the transition without disrupting the business?
The T4S approach focuses on individual customer needs, leveraging our tools and best practices to assist with this transition. Our SureSwitchSM methodology has four key steps:
- Organizational Alignment: Assess ESM maturity & evaluate alternative solutions
- Executive Sponsorship: Gain support from key executives
- Case for Action: Build a solid business case that includes both cost reductions and process improvement benefits
- Execution: Develop a transformation roadmap with key milestones for the implementation plan
Regular checkpoints on the ESM Maturity Matrix help identify areas for improvement. Executive sponsorship ensures investments deliver proper returns. A proper economic evaluation includes ROI and Total Cost of Ownership to identify savings. The baseline assessment uses best practices and key performance metrics to understand current state and potential. The transformation execution plan is optimized with thirteen aligned Pink Verified ITIL processes.
Our SureSwitchSM methodology lowers risk and accelerates execution with pre-built components, toolkit accelerators, and best practices. For more details, download the white paper “ESM-ITSM Transformation Considerations.”
Download our white paper “ESM-ITSM Transformation Considerations” to get a full accounting of how your business can benefit from our solutions.
