Optimizing IT Asset Management for Large Retailer
A large retailer with $36 billion in revenue and 400,000 employees across the U.S. and Canada faced major IT challenges. Specifically, the company managed over 500,000 IT assets without a unified or efficient process in place. As a result, they encountered frequent software audit risks, unclear asset ownership, and unmanaged maintenance contracts. Additionally, IT spending was out of control, and both authorized and unauthorized changes caused operational disruptions. Therefore, the organization needed a structured approach to regain control and reduce risk. This case study demonstrates how optimizing IT asset management for large retailer success can deliver measurable business value. It also highlights the importance of IT asset optimization for enterprise retailers through discovery, policy enforcement, and process improvement.
Solution
To begin, T4S Partners deployed tools to discover and catalog all IT assets and configuration items across the enterprise. Next, they implemented a new acceptable use policy to govern the acquisition and use of company-owned IT assets. In addition, they introduced standardized processes to manage the full lifecycle of IT assets. These processes supported acquisition, tracking, depreciation, and retirement of assets. As a result, the organization gained visibility, improved compliance, and reduced operational risk.
Results
Optimizing IT Asset Management for Large Retailer led to immediate and measurable improvements. T4S Partners consolidated Software Asset Management processes, reducing software spend by 5%. Moreover, they cut impact-event-related changes by 30%, improving system stability. They also offloaded the service desk for retail hardware issues using e-Bonding of tickets. Consequently, incident resolution became faster and more efficient.
Services
- Advisory services for Asset Lifecycle Management
- Business Process Improvement, Cost Benefit Analysis
- Project Management, Change Management
There’s never a perfect time to introduce or change critical system platforms, but experienced and professional integration partners make big operational challenges less stressful.
Need a partner who can improve your day-to-day functionality? Contact T4S Partners for a consultation.
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