Integrated Facilities Management Solution provides QuikTrip with mobile means of managing all facilities
QuikTrip (QT), a national convenience store chain, sought a new Facilities Management system for over 1,100 stores as their current system was inadequate and due for an upgrade. T4S Partners, in collaboration with Magic Software, implemented a comprehensive solution that not only integrated facilities management within QT’s existing ITSM but also enhanced overall operational efficiency and visibility.
Solution
T4S conducted a detailed review of QT’s facilities processes, integrating existing ITSM components, such as customer and financial data, to streamline operations. The solution included a mobile app with offline capabilities and auto-routing for work orders, enabling improved collaboration across IT and facilities teams.
Results
The integrated system offered comprehensive visibility from IT to facilities, improving collaboration and efficiency. Benefits included better process maturity, reduced redundancy, and real-time metrics on cost and time for work orders, resulting in significant improvements in QT’s facilities management effectiveness.
Services
T4S delivered a full suite of professional services, including asset management, CMDB implementation, ERP integration, and store portal creation. Additional services included process analysis, a service catalog, and event management, supported by agile project management and enterprise integration expertise
