University of Missouri selected Ivanti to support its ITIL processes. They have a complex service model with resources spread across 5 university campuses across the state. T4S created a unified portal that allows university users to request IT services on one campus that are delivered using qualified resources from any campus.
Solution
Configured a complex shared services solution allowing each campus to leverage Ivanti as their core service management solution. Created a foundation for unifying cross-campus services and improving user experience and customer satisfaction.
Results
University of Missouri can better leverage their resources by cross-assignment of tickets from one campus team to another based on resource availability, competency or proximity.
Services
- Advisory services for Enterprise Service Management
- Ivanti implementation services
- Resource enablement and collaborative development
“Thanks to T4S, we have transformed our IT service management across all five campuses. The unified portal and cross-campus resource utilization have significantly improved our user experience and customer satisfaction. We can now efficiently leverage our resources, ensuring timely and competent service delivery.”
