The University of Missouri selected Ivanti to support its ITIL processes across a complex, multi-campus environment. With five campuses spread throughout the state, the university faced challenges in delivering consistent IT services. Each campus had its own resources, yet users needed a unified experience. Therefore, the university required a solution that could bridge these operational silos. This led to the implementation of the University of Missouri’s Ivanti ITIL processes unified portal cross-campus services, designed to streamline service delivery and improve efficiency.
To address this, the university partnered with T4S Partners. The goal was to create a centralized portal that allowed users to request IT services from any campus. In turn, those services could be fulfilled by qualified resources from across the university system. This approach would not only improve service delivery but also optimize resource utilization.
Solution
T4S Partners configured a sophisticated shared services model using Ivanti as the core IT service management platform. As a result, each campus could maintain autonomy while contributing to a unified service framework. This configuration laid the foundation for cross-campus collaboration and streamlined service delivery.
In addition, the solution improved the user experience by offering a single, intuitive portal. Users could now submit requests without needing to know which campus would fulfill them. Furthermore, the system intelligently routed tickets based on resource availability, skill set, or proximity.
To ensure long-term success, T4S also provided advisory services and collaborative development support. They worked closely with university stakeholders to align the solution with institutional goals. Moreover, resource enablement efforts empowered internal teams to manage and evolve the platform independently. The University of Missouri’s Ivanti ITIL processes unified portal cross-campus services model became a blueprint for scalable, efficient IT operations.
Results
The University of Missouri now benefits from a more agile and efficient IT service model. Cross-assignment of tickets allows teams to respond faster and more effectively. This flexibility has significantly improved both user satisfaction and operational performance.
Thanks to the unified portal, users enjoy a seamless experience regardless of their campus. Additionally, the university can better leverage its workforce, ensuring timely and competent service delivery. Overall, the transformation has strengthened ITSM capabilities across the institution.
Services
- Advisory services for Enterprise Service Management
- Ivanti implementation services
- Resource enablement and collaborative development
“Thanks to T4S, we have transformed our IT service management across all five campuses. The unified portal and cross-campus resource utilization have significantly improved our user experience and customer satisfaction. We can now efficiently leverage our resources, ensuring timely and competent service delivery.”
