Trinity Church Wall Street, a prominent non-profit religious organization with multiple locations in the US and overseas found their existing Service Provider for level 1 support was expensive & inflexible, and their asset management through Desktop Central was inadequate. With 300 employees, 24 IT personnel, Trinity needed a robust, flexible, and cost-effective ITSM solution.
Solution
T4S Partners implemented Ivanti Neurons for ITSM to address Trinity Church’s needs. The solution supports a wide range of ITSM and ESM capabilities including Auto-ticket generation, legacy systems integration, and supported recurring meeting requests.
Results
Trinity Church reduced their overall annual IT budget by 10% and established a solid ITSM foundation with Ivanti Neurons. The solution improved IT reporting for management and enhanced support capabilities for their internationally distributed locations.
Services
- Advanced event management capabilities
- Expanded enterprise service management (ESM) across diverse departments
- Automated major incident alerts and change management processes
