Trinity Church Wall Street is a respected non-profit religious organization with multiple locations across the United States and internationally. However, despite its strong presence, the organization faced growing challenges with its IT support infrastructure. One major issue was that its existing Level 1 support provider was both expensive and inflexible. Furthermore, the asset management system that was relied upon—Desktop Central—was no longer meeting their needs.
To address these challenges and support 300 employees along with a 24-person IT team, Trinity Church needed a more scalable and cost-effective ITSM solution. As a result, the organization sought a platform that could evolve with their operations while improving overall efficiency. After evaluating several options, leadership ultimately decided to partner with T4S Partners to implement an Ivanti Neurons ITSM implementation that would modernize their service management approach and support long-term goals.
Solution
T4S Partners deployed Ivanti Neurons for ITSM to meet Trinity Church’s requirements, T4S Partners deployed Ivanti Neurons for ITSM. This platform offered a wide range of ITSM and ESM capabilities. Specifically, it included features like auto-ticket generation, integration with legacy systems, and support for recurring meeting requests. These capabilities helped streamline IT operations and reduce manual workloads. In addition, the solution was flexible enough to support future growth and changes. Overall, this Ivanti Neurons ITSM implementation provided the agility and scalability the organization had been seeking.
Results
Following the implementation, Trinity Church achieved a 10% reduction in their annual IT budget. Consequently, this cost savings allowed them to reallocate resources to other strategic initiatives. Additionally, the new ITSM foundation improved reporting for management and enhanced support for their global locations. As a result, these improvements led to faster response times and better service delivery across departments. Moreover, the Ivanti Neurons ITSM implementation enabled more consistent service experiences across their distributed teams.
Services
- Advanced event management capabilities
- Expanded enterprise service management (ESM) across diverse departments
- Automated major incident alerts and change management processes
