Netrix delivers infrastructure, network, procurement, and technical services across a range of industries. Transforming ESM with Ivanti, the company addressed an increasingly expensive and unscalable solution that no longer met business needs. Departmental workarounds had introduced phantom costs and system disparity, and an upcoming license renewal created urgency to act. As part of the broader strategy, the team also explored automated workflows in banking to benchmark efficiency gains and inform their transformation roadmap. By Transforming ESM with Ivanti, Netrix unified its service management approach and positioned itself for scalable, cost-effective growth.
Solution
Configured a unique and complex MSP solution for business units to leverage Ivanti as their core ESM solution. Created a new Timesheet component and process for time tracking with NetSuite integration. Full suite of ITIL processes, service catalog and CMDB.
Results
This MSP implementation of Ivanti provides a foundation for unifying Netrix’s business units onto one ITSM platform. In 120 days, client received value from a new platform including process improvement, integration, and operating efficiencies.
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- -charcodes=”8226″ data-font=”Arial,Sans-Serif” data-buautonum=”8″ data-margin=”277″ data-aria-posinset=”1″ data-aria-level=”1″>Advisory services for Enterprise Service Management</li>
- ta-charcodes=”8226″ data-font=”Arial,Sans-Serif” data-buautonum=”8″ data-margin=”277″ data-aria-posinset=”2″ data-aria-level=”1″>Cherwell implementation including integration to NetSuite
- argin=”277″ data-aria-posinset=”3″ data-aria-level=”1″>Resource enablement and collaborative development
