Transforming Enterprise Service Management with Ivanti
Netrix delivers infrastructure, network, procurement, and technical services across a wide range of industries. However, the company faced a growing challenge. Its existing Enterprise Service Management (ESM) solution had become expensive and unscalable. Moreover, it no longer aligned with evolving business needs. As a result, departments began creating workarounds, which introduced phantom costs and system disparities.
Additionally, an upcoming license renewal created urgency to act. Therefore, Netrix needed a modern, scalable solution that could unify service management across business units. As part of their broader strategy, the team explored automated workflows in banking. This helped benchmark efficiency gains and informed their transformation roadmap. Ultimately, transforming ESM with Ivanti allowed Netrix to streamline operations and reduce long-term costs.
Solution
To address these challenges, Netrix implemented a unique and complex Managed Service Provider (MSP) solution using Ivanti. This configuration enabled business units to adopt Ivanti as their core ESM platform. Furthermore, the team developed a new timesheet component with full NetSuite integration. This improved time tracking and data accuracy.
In addition, Netrix implemented a full suite of ITIL processes, including a service catalog and a configuration management database (CMDB). These enhancements provided structure, visibility, and control across the organization. As a result, the company laid a strong foundation for scalable service delivery.
Results
This MSP implementation of Ivanti delivered measurable results. Within 120 days, Netrix realized value from the new platform. Specifically, they achieved process improvements, seamless integration, and operational efficiencies. Consequently, the company is now better positioned for growth and agility.
