Case Study: Merrick Bank

Financial Services Process Automation

Merrick Bank is a leading unsecured card issuer in the US market. They were seeking a partner to help them exploit the OutSystems low-code platform to redesign and automate the KYC (Know Your Customer) compliance process for incomplete new card applications. The solution needed to scaled to offer similar support to other unsecured product lines.

Merrick Bank needed a uniform web app for use across all unsecured production lines.

Solution

We automated a lending application exception process for use across all unsecured lending products (cards, personal loans) that improved inbound application review throughput.

Integration between OutSystems and their System of Record (Provenir).

Results

• Improved velocity of new card application acceptance
• Reduced human touch requirement for new application exception review

Services

• Workflow redesign and system of record integration
• User-centered Design
• Agile Application Development
• Managed Application Services

There’s never a perfect time to introduce or change critical system platforms, but experienced and professional integration partners make big operational challenges less stressful.

 Need a partner who can improve your day-to-day functionality? Contact T4S Partners for a consultation.