World’s largest producer of cheese, whey protein and dairy ingredients. Manual processes, disparate data, multiple solutions, and information gaps prevented pinpointing or accuracy of outages and trends. No single source of truth, traceability, justification for audits, or insight across IT and plant assets.
Solution
Structured workshops to assess current state of IT Asset & Configuration Management including processes, asset data, and tools. Identified gaps and opportunities for improvement.
Results
Client received a development roadmap for IT & Plant Asset Management processes that focused on accuracy, effectiveness, sustainability and ongoing benefits. Investment analysis helped client secure project funding and begin implementation for CMDB
Services
- Current state assessment of ITIL processes, data, tools
- Future state direction – roadmap and to-be processes
- Investment analysis to secure project funding
