Large retailer with $36B in revenue and 400,000 employees in the USA and Canada. With more than half a million IT assets, this client struggled with lack of cohesive process, risk from software audits, unknown asset ownership and maintenance contracts, out of control spend, and adverse impact from both authorized and unauthorized changes.
Solution
Deployed tools to discover and catalogue all IT assets and configuration items. Implemented new acceptable use policy for acquisition & use of company IT assets. Implemented processes to support acquisition, management and depreciation of IT assets.
Results
The consolidated Software Asset Management process immediately reduced software spend by 5% and reduced number of changes resulting in impact events by 30%. Offloaded service desk for all retail hardware issues through e-Bonding of tickets.
Services
- Advisory services for Asset Lifecycle Management
- Business Process Improvement, Cost Benefit Analysis
- Project Management, Change Management
