The EJ Group faced a critical need to migrate from Cherwell Service Management (CSM) before its end-of-life date. They chose to move to the Ivanti Neurons for ITSM platform to ensure continuity and meet evolving needs. The organization struggled with multiple data sources and lacked a single source of truth for their data management.
Solution
In six months & under budget, T4S Partners delivered a solution that leveraged the out-of-the-box (OOTB) capabilities of Ivanti Neurons ITSM, ITAM, Discovery, and SCCM Integration. This approach minimized tech debt while expanding service offerings
Results
In addition to reducing technical, the project added service catalog support and a portal, along with automation and on/offboarding support. With Neurons for Discovery, they now have federated single source of truth for devices.
Services
- Asset Management & CMDB implementation
- Built out Master Incident Management (relation of child incidents)
- Expanded Change Management Processes
- Enhanced customer portal and dashboard configuration
