Extend Atlassian Jira Service Management by automating fixes directly on user devices
Replay our Webinar!
Watch a replay of an insightful webinar designed for Atlassian customers and anyone interested in enhancing their IT Service Management (ITSM) capabilities.
In this replay, we explore how combining 1E’s real-time digital employee experience solution with Atlassian’s platform can significantly improve your ITSM performance by increasing First Call Resolution (FCR) and reducing Mean Time to Repair (MTTR).
What You Will Learn:
- Strategies to Boost First Call Resolution (FCR)
- Accelerating Mean Time to Repair (MTTR) • Real-time device troubleshooting and resolution (Demo)
- Best Practices and Case Studies
Here’s your chance to learn from industry leaders and discover how to elevate your ITSM practices with the powerful combination of Atlassian and 1E.
Or view our 3-minute demo of how we enable Service Desk agents to diagnose & fix PC problems in real-time.
Interested in seeing a full Demo? Let us know here!
Download the Executive Summary
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Meet our Speakers
Rick Munoz / Partner / Chief Architect / CTO·T4S Partners, Inc.: Rick is the Chief Architect and Practice Partner for the Application Development Practice at T4S. Rick has over 25 years of experience across Enterprise Architecture, systems integration, agile development, application modernization, and new technology adoption, including cloud, DevOps, and IoT solutions. Prior to T4S, Rick spent over 21 years at Computer Sciences Corporation, serving a long list of blue-chip clients, most recently serving as technical leader for their IT Advisory & Strategy Group in North America.
Feras Zeineddine/ Senior Solutions Engineer·1E: Feras is a Senior Solutions Engineer supporting 1E’s customers across North America. He is passionate about solving IT problems and has held technical engineering roles in software across multiple industries, including manufacturing, water treatment, and transportation.
Kevin Schlumpf / Application Transformation Practice Director·T4S Partners, Inc.: Kevin Leads T4S Partners’ Application Transformation Practice. He has over 35 years of experience in IT Consulting and Software. Prior to joining T4S, Kevin spent over 25 years at CSC/DXC Technology, mostly recently leading the company’s global banking software portfolio.
Scott McDonald / Principal Solutions Engineer·T4S Partners, Inc.: Scott is a Principal Solutions Engineer at T4S Partners and an accomplished IT Professional with over 20 years of experience delivering Atlassian solutions. As an ITSM expert, he specializes in implementing JSM for complex enterprises and accelerating cloud migration for customers.