The Need for Change: Douglas County’s Story
The Douglas County, Colorado Treasurer’s Office is responsible for the bulk of property tax collection and distribution services in the county.
Like many government organizations, the Treasurer’s Office had substantial IT needs and limited resources to invest in new solutions. They worked with antiquated systems and out-of-date database applications. Tax roll processing took weeks and internal knowledge of how to manage agency functions was limited to a single employee. Employees were stuck performing manual processes, wasting time and energy that could be used for more important tasks.
The Benefits of Maturing Your IT With a Business Transformation
T4S Partners helped redevelop their core IT applications, leading to significant improvements. Our team took a hands-on approach that established a viable project scope and achievable goals aligned with the client’s needs. We helped the Treasurer’s Office revolutionize tax roll processing applications in several important ways:
- Replacing all legacy database applications
- Substantially reducing tax roll processing time
- Fully automating data validations
- Improving identification and management of data inconsistencies
- Expanding tax roll knowledge across the organization
Our work with the Douglas County produced measurable benefits across tax processing time, employee efficiency, and end-user knowledge. Douglas County is now set up for success with the tools they need to increase efficiency over time.
Key Action Items For Transformation:
- Know where you are going before you start by building a digital roadmap as your guide
- Maintain engagement with all parties and ensure your vendor can quickly adjust to requirement changes.
- Integrate testing into the development process, bringing in additional resources as necessary to create a tight feedback loop.
- Document your process – it can be used later in support, understanding existing business rules, and onboarding new team members for future, related projects.
- Establish a secondary product owner or additional subject matter expert to eliminate single-point-of-contact bottlenecks.
