Let your customers know when they will get help by showing them the Service Level Agreement status
Add Service Level Information to the JSM Portal
Display the service level agreements (SLAs) for response and resolution times directly on the JSM Customer Portal. Configured by your administrator, SLA information includes metric and current performance status.
Let Your Customers See Real-time SLA Performance
Empower customers with real-time insights into SLA times directly on the Jira Service Management portal. Customers now can see important status regarding their submitted tickets.
Flexible SLA Information Display
Update visibility to suit your needs: easily toggle SLA Information within your admin settings, based on your organization’s requirements.
Try out the App Free for 30 days
More App Details
The SLA Insights app gives customers instant updates on Service Level Agreement (SLA) times, right from the Jira Service Management portal.
This app improves the customer experience by offering a clear view of SLA performance. It helps to improve communication and informed decision-making.
The app adds two custom fields regarding SLAs, making it easy for customers to see the expected response and resolution times.
Make it easy for customers to check SLA info. It contributes to building trust and boosting overall satisfaction.
