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Continuous, Scalable Service Management with Expert ITIL, ITSM, ESM, and DEX Support

CHALLENGE

Balancing 24/7 ITSM Support and Expanding Service Management: A Growing Challenge for Modern Organizations

Many organizations lack the resources for 24/7 ITSM support, leading to delays and downtime, while expanding service management across departments like HR, finance, and facilities can overwhelm IT teams and result in inconsistent service quality.

SOLUTIONS

Comprehensive ITSM managed services to extend and improve your help desk and integrate ITSM practices across all service departments.

Whether you are focused on help desk assistance with 24/7 support, incident management and proactive system monitoring, or improved coordination across all service departments, our solution will improve your service continuity, incident resolution and system stability and security.

Virtual Administration

Secure and efficient virtual administration for end-to-end service management support

Remote Support Services

Round-the-clock remote support to handle incidents, updates, and system health checks

Digital Employee Experience (DEX) Optimization

Optimize and manage your digital experience platform, ensuring a seamless and productive endpoint environment for all users

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Case Study: Large Retailer

Large retailer with $36B in revenue and 400,000 employees in the USA and Canada. With more than half a million IT assets, this client struggled with lack of cohesive process, risk from software audits, unknown asset ownership and maintenance contracts, out of control spend, and adverse impact from both authorized and unauthorized changes.

Lost and Stolen Device Incident Management (Healthcare Services)

Octapharma has expressed a need to utilize the T4S Partners SureSupport Services to implement a “Lost and Stolen Devices” incident tracking and resolution process when employees lose or have stolen company devices, i.e. computers and phones. The customer needed a simple specifics form created for the customer portal, then based on the answers from that form, follow up could be performed by a service desk technician using a more elaborate specifics form written to appear only in the thick or browser clients. The Service Desk technician would conduct an interview with the customer and record their answers in the internal form. Workflow was created based on the answers from this interview which would engage one or two additional teams to complete the follow up.

Ivanti Neurons ITSM implementation for Trinity Church Wall Street (Non-Profit)

Trinity Church Wall Street, a prominent non-profit religious organization with multiple locations in the US and overseas found their existing Service Provider for level 1 support was expensive & inflexible, and their asset management through Desktop Central was inadequate. With 300 employees, 24 IT personnel, Trinity needed a robust, flexible, and cost-effective ITSM solution.

Partners We Work With

Our Trusted Collaborators

Unlock the Full Potential of Your Service Management and Digital Experience Platforms

Ready to enhance your ITIL, ITSM, ESM, and DEX capabilities with expert managed services? T4S Partners offers flexible, reliable support tailored to your organization’s needs.