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Deliver Efficient and Scalable Service Management Solutions through Expert Implementation

CHALLENGE

Trying to implement ITIL processes but struggling to achieve the expected results?

Many organizations struggle to implement ITIL processes effectively, leading to disjointed service management and slow response times. Scaling service management across departments like HR, finance, and facilities can be challenging, with disparate systems often resulting in inconsistent service experiences.

SOLUTIONS

Get ITIL-aligned implementation services to integrate best practices directly into your ITSM platform

Boost your ITSM implementation and embrace ITIL best practices that yield results faster. Designed to help you get the most out of your ITSM solution and align with other departments for enterprise service management capabilities that scale. By bringing together a balanced team of ITIL, ITSM, ESM and Change Management experts, we help you deploy the technology, embrace ITIL and get all departments working together to keep pace with your growth objectives.

ITIL Process Implementation

Set up core ITIL processes to improve service delivery and operational efficiency

Cross-Department ESM Integration

Extend ITSM capabilities to HR, finance, and other departments with our ESM implementation services

ITSM Platform Implementation

Tailor your ITSM platform for scalable, enterprise-wide service management that supports ongoing growth.

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Case Study: Netrix (MSP)

Netrix delivers infrastructure, network, procurement and technical services across a range of industries. Existing ESM solution was increasingly expensive and unable to scale to meet business needs. Departments workarounds increased phantom costs and system disparity. Upcoming license renewal created an urgency to act.

Case Study: Large Retailer

Large retailer with $36B in revenue and 400,000 employees in the USA and Canada. With more than half a million IT assets, this client struggled with lack of cohesive process, risk from software audits, unknown asset ownership and maintenance contracts, out of control spend, and adverse impact from both authorized and unauthorized changes.

Lost and Stolen Device Incident Management (Healthcare Services)

Octapharma has expressed a need to utilize the T4S Partners SureSupport Services to implement a “Lost and Stolen Devices” incident tracking and resolution process when employees lose or have stolen company devices, i.e. computers and phones. The customer needed a simple specifics form created for the customer portal, then based on the answers from that form, follow up could be performed by a service desk technician using a more elaborate specifics form written to appear only in the thick or browser clients. The Service Desk technician would conduct an interview with the customer and record their answers in the internal form. Workflow was created based on the answers from this interview which would engage one or two additional teams to complete the follow up.

Partners We Work With

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Transform Your Service Management Today

Ready to implement ITIL, ITSM, and ESM solutions that drive operational efficiency and scalability? T4S Partners has the expertise to lead your transformation journey.