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Transform Your Service Management with Expert ITIL, ITSM, and ESM Guidance

CHALLENGE

How can your organization transform its service management to deliver greater value and drive continuous improvement?

Trying to assess current-state service management processes inside the organization often results in missed areas for improvement. Building roadmaps for future-state ESM can be overwhelming without expert guidance. Organizations often lack the insights needed to align people, processes, and technology effectively.

SOLUTIONS

Tailored advisory services that bridge the gap between legacy practices and future-ready IT operations that deliver greater value and drive continuous improvement.

Our comprehensive ITIL Baseline Assessments benchmark your existing IT processes against industry standards, offering actionable insights and a tailored roadmap for improvement. With our best practices toolkit, we help you optimize your service desk to reduce response times, enhance customer satisfaction, and drive operational efficiency.

Our customized Innovation Workshop models delivers a clear vision for enterprise service management, focusing on the “art of the possible.” We incorporate ITSM, ITAM, and ITOM practices to create a transformative strategy that enhances service delivery across departments, integrating

ITIL Baseline Assessment

Evaluate your current IT processes against ITIL standards with a comprehensive assessment.

Service Desk Assessment

Identify gaps and optimize your service desk with HDI benchmarked assessments and best practices.

Innovation Workshops

Collaborative workshops that align your ESM goals with practical, actionable strategies.

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Case Study: Netrix (MSP)

Netrix delivers infrastructure, network, procurement and technical services across a range of industries. Existing ESM solution was increasingly expensive and unable to scale to meet business needs. Departments workarounds increased phantom costs and system disparity. Upcoming license renewal created an urgency to act.

Case Study: Large Retailer

Large retailer with $36B in revenue and 400,000 employees in the USA and Canada. With more than half a million IT assets, this client struggled with lack of cohesive process, risk from software audits, unknown asset ownership and maintenance contracts, out of control spend, and adverse impact from both authorized and unauthorized changes.

Lost and Stolen Device Incident Management (Healthcare Services)

Octapharma has expressed a need to utilize the T4S Partners SureSupport Services to implement a “Lost and Stolen Devices” incident tracking and resolution process when employees lose or have stolen company devices, i.e. computers and phones. The customer needed a simple specifics form created for the customer portal, then based on the answers from that form, follow up could be performed by a service desk technician using a more elaborate specifics form written to appear only in the thick or browser clients. The Service Desk technician would conduct an interview with the customer and record their answers in the internal form. Workflow was created based on the answers from this interview which would engage one or two additional teams to complete the follow up.

Partners We Work With

Our Trusted Collaborators

Ready to Transform Your Service Management?

Our ITIL, ITSM, and ESM Advisory Services are designed to help you leverage best practices, optimize processes, and achieve enterprise-wide service excellence.