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Transform Your Service Management with Expert ITIL, ITSM, and ESM Guidance

CHALLENGE
SOLUTIONS

ITIL Baseline Assessment

Evaluate your current IT processes against ITIL standards with a comprehensive assessment.

Service Desk Assessment

Identify gaps and optimize your service desk with HDI benchmarked assessments and best practices.

Innovation Workshops

Collaborative workshops that align your ESM goals with practical, actionable strategies.

RELATED INFORMATION
Case Study: Netrix (MSP)
Case Study: Netrix (MSP)

Case Study: Netrix (MSP)

Netrix delivers infrastructure, network, procurement and technical services across a range of industries. Existing ESM solution was increasingly expensive and unable to scale to meet business needs. Departments workarounds increased phantom costs and system disparity. Upcoming license renewal created an urgency to act.
Case Study: Large Retailer
Case Study: Large Retailer

Case Study: Large Retailer

Large retailer with $36B in revenue and 400,000 employees in the USA and Canada. With more than half a million IT assets, this client struggled with lack of cohesive process, risk from software audits, unknown asset ownership and maintenance contracts, out of control spend, and adverse impact from both authorized and unauthorized changes.
Case Study: octapharma plasma (Healthcare Services)
Case Study: octapharma plasma (Healthcare Services)

Case Study: octapharma plasma (Healthcare Services)

Octapharma has expressed a need to utilize the T4S Partners SureSupport Services to implement a “Lost and Stolen Devices” incident tracking and resolution process when employees lose or have stolen company devices, i.e. computers and phones. The customer needed a simple specifics form created for the customer portal, then based on the answers from that form, follow up could be performed by a service desk technician using a more elaborate specifics form written to appear only in the thick or browser clients. The Service Desk technician would conduct an interview with the customer and record their answers in the internal form. Workflow was created based on the answers from this interview which would engage one or two additional teams to complete the follow up.
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