Contact T4S Partners today to see how DEX Connect for JSM can transform your service desk operations and drive employee satisfaction
Instantly diagnose and resolve issues directly in Jira Service Management (JSM)
CHALLENGE
Repetitive tasks and slow resolutions misallocate help desk staff and reduce digital satisfaction.
Many IT teams struggle with slow resolution times and repetitive troubleshooting tasks, especially in hybrid work environments. Enterprises often face high costs due to unresolved IT issues that impact employee productivity.
SOLUTIONS
Supercharge your ITSM with real-time automation and proactive support capabilities
DEX Connect for JSM provides real-time device diagnostics and allows service desk agents to perform pre-approved fixes instantly from the JSM interface. This enables quicker resolutions, reduces downtime, and enhances employee productivity.
Service Desk Augmentation
Reduce Mean time to repair (MTTR) Increase first call resolution (FCR) Improve user satisfaction and productivity
Endpoint Troubleshooting
Resolve issues without disruptive screenshare sessions
Endpoint Automation
Empower tier one support teams with proactive fixes
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