Make additional information available to your customers on the Jira Service Management Portal
Add Fields to the Customer Portal
Create an enhanced Customer Portal experience with T4S Partners’ JSMXtend – Additional Fields for Jira Service Management. Now you can share more issue tracking data and status information on the JSM Customer Portal
Customizable Ticket Insights
The administrative panel allows you to select up to 10 additional information-only fields for display. Field labels can be customized to suit your specific needs.
Improved JSM Customer Experience
Reduce the inbound email traffic to the service desk and improve the customer experience at the same time by providing additional information of interest to your customers.
Try out the App Free for 30 days
More App Details
The Jira Service Management Agent-side portal provides access to essential data elements to address inbound tickets. Many of those data elements are unavailable by default on the Customer-side portal.
JSMXtend – Additional Fields for Jira Service Management expands your options to display up to 10 additional fields. Important SLA and ticket status information can now be made available directly to your customers. An easy-to-use Administration screen allows you to select the specific information-only data elements relevant to your customers. The field labels within the Administration screen are customizable as well.
Your customers will appreciate the improved service experience that comes with having access to more information about their issues.
