Supercharge Atlassian Jira Service Management by automating fixes directly on users devices in real-time
- Integrate Digital Employee Experience (DEX) with JSM
- Enable your agents to fix PC problems in real-time from JSM
- Diagnose and automatically fix device configuration problems
- Get a complete, up-to-date picture of device usage and performance
How it Helps
Service desks need to meet the needs of an increasingly hybrid workforce. 1E DEX Connect for JSM supercharges Atlassian Jira Service Management service desks with last-mile, real-time automation. With fully automated self-service and self-healing, you can automate fixes directly on user devices or apply fixes before the first ticket. This will lower costs, resolve issues faster, and increase user happiness.
1E is the industry leader in Digital Employee Experience (DEX), providing the most comprehensive enterprise device management platform.
What you get
In addition to the real-time integration with JSM, you get the full 1E Platform, which helps IT teams improve end-user experience, tighten security, reduce costs, and evolve IT Operations from cost center to strategic enabler. The 1E platform also offers:
- 1E for Visibility, Control, and Compliance of mobile devices
- 1E for Digital Experience (DEX) Observability
- 1E for Patch Management
- 1E for Endpoint Troubleshooting
- And many more endpoint device management features
Watch this 3-minute video highlighting the capabilities of 1E DEX Connect for JSM.
For a more detailed overview of our 1E DEX Connect for JSM app, watch our recent Webinar: “Elevating ITSM with Atlassian and 1E: Boost First Call Resolution and Accelerate Mean Time to Repair.”
Get Started with T4S Partners Today
Discover how T4S Partners and 1E can improve your device support across your enterprise. Contact us today for a demo.
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