Technology is playing a larger role in organizations—more than ever before, and the technology footprint is expanding.

If IT and other shared services are not properly managed, issues can have a major negative impact on the business’s bottom line. ESM is a proven way to manage and deliver services to keep organizations running efficiently. While service management is possible without an ESM platform, it is difficult to deliver it in a consistent and effective manner.

Learn how more and more IT and business leaders are embracing a transformational roadmap for enterprise service management.