T4S Partners SureAdvice℠ Onsite Training Services for the Cherwell Administration Foundations Course
The Administration Foundations is a hands-on course for T4S customers that have new Cherwell® Service Management administrators. In this comprehensive course, attendees will work with a Cherwell Service Management system to perform tasks that are designed for new system admins.
Cherwell Service Management® (CSM) is a powerful, integrated IT Service Management (ITSM) software that enables IT service management professionals to configure applications to meet their business needs. This four-and-a-half-day course based on the current CSM content is intended to provide onsite instructor-guided hands-on practice with the basic features and functions of CSM, along with the methodology for using it.
Join us and learn about the highlights of Cherwell Service Management® including: the web-enabled self-service portal, configuration using Cherwell’s Codeless Business Application Technology (CBAT), metrics and reporting and real-time dashboards.
The target audience for this course is a T4S customer or sub-contracted customers of Cherwell’s that has not yet implemented Cherwell Service Management® (CSM). Each lesson and activity focus training the student on what is included out-of-the-box (OOTB) and the basic functionality of the software.
- Fundamentals of CSM Administration
- Make considerations for specific modifications to the OOTB default content
- Manage Users
- Configure Business Objects
- Configure Business Object Interfaces
- Analyze One-Step functionality
- Automate One-Steps
- Utilize Expressions
- Translate requirements into Dashboards and Reports
- Create a list of questions and considerations for your self-service portal
- Troubleshoot and Maintain the system
- Start filling out your Preparing to Implement Guide and be prepared to discuss the implementation with your consultant
- Create Basic Business Objects, Expressions, and One-Steps
- Onsite Classroom Training: Hands-on interactive four-and-a-half-day course conducted at your site. For pricing information please contact the T4S Partners sales team at info@T4SPartners.com.