How Octapharma Plasma Started Tracking “Lost and Stolen Devices”
Octapharma Plasma, Inc. is a US-based company that collects, tests, and supplies human blood plasma used in the creation of different therapies and medicines. They are one of the largest producers of plasma products. Their mission is to ensure a safe customer...
Cherwell Provides More Cost-Effective Fit for Old Mutual Life Assurance Company
Old Mutual Life Assurance Company is a leading provider of life assurance, savings, and retirement funding products. The firm is a subsidiary of Old Mutual Limited, a global financial services company founded in South Africa in 1845 and which currently has 27,000...
FICO® Rebuilds Its Manager and Improves the Customer Experience
As the ultimate leader in the credit origination software market, FICO is well aware of how changes in the regulatory environment and new data sources that appear almost daily can affect their clients. Because of this, the FICO team realized that they needed a more...
Seattle Cancer Care Alliance Implements In-House IT Support for Physicians and Patients with Cherwell
The Seattle Cancer Care Alliance (SCCA) is one of the top five cancer centers in the United States and the clinical arm of the University of Washington Medical Center. Working with so many physicians and clinicians requires fast and effective tech support. Before...
AgriBank’s Service Management Transformation
Many companies in industries across the economic spectrum are discovering what AgriBank recently learned; multiple departments within an organization can benefit from best-in-class service management processes and tools. AgriBank, a wholesale bank that provides farm...
How Parkview Health’s Digital Transformation Gave Them Insight Into the Metrics That Matter
Parkview Health is a community-based healthcare organization built on eight hospital facilities and a broad physician network across the Midwestern United States. With nearly a million residents to serve across Indiana and Ohio and 8,700 employees in its system,...
GNC Serves Up Healthy ESM with Cherwell
GNC is well known as a nationwide chain of health-food and nutrition supplement stores. But until recently, behind that healthy exterior was a chronic IT service management (ITSM) problem. For many years, GNC’s IT team relied on a homegrown ticketing system. Like many...
How Cherwell’s ITSM Ignited Atlantic Health System’s Digital Revolution
IT teams at healthcare organizations bear the burden of managing and maintaining large suites of platforms, applications, and data sources to enable efficient healthcare delivery. It’s a lot to juggle all at once, and without a structured way to support these goals,...
Smashing Inefficiencies With Fast, Lean, and Agile Applications: Charles River
Charles River Laboratories is a research firm dedicated to providing products and services to expedite the discovery, early-stage development, and safe manufacture of new drugs and therapeutics to improve people’s lives. With over 100 facilities in over 20 countries,...