Support for the Field Workers
An efficient observational data gathering process, which is heavily dependent on technology, is fundamental to MyBrandForce’s core operations. Therefore, it is imperative that the team have the right platform to effectively deliver IT Service Management in support of every Field Worker — whether at a command center, warehouse, or in-store.
The Goal: Service Management, Quick and Easy
MyBrandForce was hampered by the lack of a solution to support its workers when issues in the field arose with either technology or logistic issues. Requests for automation or customization were problematic and even basic changes like adding a new service request model and updating it on the portal required costly vendor intervention each time. They knew they needed to own the roadmap of their critical service management platform and have the flexibility to make changes quickly based on the business needs. Affordability and on-going support were critical to the selection of the solution and vendor as well as to the viability of the company.
“[T]he deciding factor was the ability for a company like MyBrandForce to be live with a fully configured service within days of signing up”
Dan Martinez, Chief Operating Officer for MyBrandForce
The Solution: easysmTM from T4S Partners – Cloud-Based – Simple, Smart and Scalable
MyBrandForce selected easysm from T4S Partners an IT Service Management solution that required minimal setup/configuration effort at an affordable cost and happened to be a “cloud-based SaaS solution running on AWS”. Dan Martinez, Chief Operating Officer for MyBrandForce, is quoted as saying, “the deciding factor was the ability for a company like MyBrandForce to be live with a fully configured service within days of signing up”. In addition to the speed of the implementation, Martinez also stated, that “the AWS-based platform is ideal to support any combination of pre-built and custom-built applications required by fast-moving companies with a distributed workforce like MyBrandForce”.