T4S Partners SureService ESO 2.0 offers Managed Service Providers improved performance, tighter integrations to corporate systems, process automation and a process-centric approach to improving support and service operations
SureService ESO 2.0 offers MSP’s a secure, multi-tenant capable platform that provides capabilities for continuous service improvement, service assurance, and automation for MSP operations on both sides of the ledger – internal operations, processes, and assets and revenue-generating services enablement for customers.
Benefits To MSPs And Your Clients Include:
- Easy to customize and configure. SureService ESO 2.0 can be easily customized and configured—by virtually anyone on the IT team—to rapidly meet new and evolving customer needs.
- Simple and straightforward licensing. Provide eleven ITIL®-certified processes out-of-the-box, a modern and intuitive IT self-service portal, powerful reporting and dashboards, and access via all standard clients. No application, server, or end-user fees.
- Choice in licensing and deployment models. Do business the way you want with flexible licensing subscription model and deployment models (on-premises, SaaS, or hosted via third party—including Microsoft® Azure or Amazon® Web Services® public cloud infrastructure).
- Multi-tenancy. Enjoy a wide range of multi-tenant delivery options for the MSP environment with varying degrees of increasing functionality (individual customer configuration, uniqueness, and data segregation) and security for each tenant.
- Extendable workflow and automation engine. Design, build and automate workflow processes with a drag-and-drop, WYSIWYG development environment—at no additional charge.
- Bi-directional REST API and web services integration with existing IT operations management (ITOM) solutions. Deliver easy integration with the world’s foremost ITOM solutions including Microsoft System Center Operations Manager and VMWare® vSphere®.
- Easy to customize and configure. SureService ESO 2.0 can be easily customized and configured—by virtually anyone on the IT team—to rapidly meet new and evolving customer needs.
- Simple and straightforward licensing. Provide eleven ITIL®-certified processes out-of-the-box, a modern and intuitive IT self-service portal, powerful reporting and dashboards, and access via all standard clients. No application, server, or end-user fees.
- Choice in licensing and deployment models. Do business the way you want with flexible licensing subscription model and deployment models (on-premises, SaaS, or hosted via third party—including Microsoft® Azure or Amazon® Web Services® public cloud infrastructure).
- Multi-tenancy. Enjoy a wide range of multi-tenant delivery options for the MSP environment with varying degrees of increasing functionality (individual customer configuration, uniqueness, and data segregation) and security for each tenant.
- Extendable workflow and automation engine. Design, build and automate workflow processes with a drag-and-drop, WYSIWYG development environment—at no additional charge.
- • Bi-directional REST API and web services integration with existing IT operations management (ITOM) solutions. Deliver easy integration with the world’s foremost ITOM solutions including Microsoft System Center Operations Manager and VMWare® vSphere®.
User Training
As you prepare to transition into production, it will be critical that your staff understand how to effectively use your new Cherwell system. T4S SureService includes targeted training for your key delivery staff using a Train-the-Trainer approach to help your team quickly scale training through your organization. T4S will demonstrate best practices for using your new Cherwell system through targeted scenarios and demonstrate proper use of the features listed above.
Our Value
With SureService ESO 2.0, T4S Partners has packaged the process approach along with software and services necessary to quickly drive organizational benefits leveraging a multi-phase approach to help companies across multiple industries optimizing their internal support operations.