Service delivery across the business is often disjointed. A lack of consistent processes, tools, and communication across business units leads to inefficient service delivery for end users across the enterprise. Non-IT functions need guidance. Business leaders need to make the shift from a task-oriented to a customer-oriented culture and reduce their reliance on email to manage projects and tasks, but don’t have the time or experience needed to build supporting processes or tools.
Extending the service desk is a win-win-win. Enterprise service management makes other business units more streamlined and efficient while reducing the workload on the service desk and improving the overall user experience and productivity. Position IT as a leader. Extending service management to other business functions not only benefits the business, but also gives IT an opportunity to further demonstrate its worth and the value of ITSM.
T4S Partners can help your organization mature and optimize your investment implementing and/or extending your Ivanti Neurons for ITSM Platform throughout your enterprise.