A Cherwell Service Management (CSM) 9.6 upgrade appears to be the best approach given the details that you have provided. A Cherwell 9.6 upgrade allows organizations a Fast Track approach to gaining advantages in the new features and functionality within CSM 9.6. T4S has a proven strategy for a CSM 9.6 upgrade that builds on your current deployment and leverages 9.6 capability.
There are several factors considered when recommending an upgrade and they include:
- Platform Version
- Implementation Year
- Number of Customizations
- Desired Outcomes
With the T4S R3 Program, your organization will be able to take advantage of the new CSM 9.6 UI/UX, enhanced reporting capabilities, cloud orchestration, updates for the administration of the CSM 9.6 platform, and more. An upgrade of CSM 9.6 is an accelerated approach that will quickly enable new features and functions. This upgrade will also provide a solid foundation for continued enhancement of your CSM system including content, mApps, and ongoing support.
To learn more, T4S partners has an in-depth white paper detailing the CSM 9.6 R3 Program at email@example.com