A Cherwell Service Management (CSM) 9.6 re-implementation appears to be the best approach given the details you have provided. A CSM 9.6 re-implementation is a great opportunity to take advantage of the new features and functionality, while starting fresh with a new implementation. T4S has a proven strategy for CSM 9.6 re-implementations and have a 3 step approach to implementing out-of-the-box content and transitioning custom business objects into the 9.6 environment.
There are several factors considered when recommending a re-implementation and they include:
- Platform Version
- Implementation Year
- Number of Customizations
- Desired Outcomes
With the T4S R3 Program, your organizational will get to take advantage of the new CSM 9.6 UI/UX, enhanced reporting capabilities, cloud orchestration and updates for the administration of the CSM 9.6 platform. A re-implementation is a great opportunity to revisit your organizations processes and aligning with CSM out-of-the-box ITIL processes. A re-implementation will ensure that your organization is able to take advantage of content enhancement, mApps and support well into the future.
To learn more, T4S Partners has an in-depth white paper detailing the Cherwell Service Management 9.6 R3 Program.
To confirm this approach for you, let’s schedule a brief conversation with one of our CSM 9.6 Subject Matter Experts at firstname.lastname@example.org.